How Can Meta Make Money? | ✉️ #65
Hey! 👋
It’s well known that as soon as a company starts to grow, its customer service begins to decline. It’s logical—supporting 10 people is not the same as supporting 10 million. It’s simple math. If you have 10 customers and 2 people supporting them, you’d need 2 million support staff to handle 10 million customers.
Using this logic, it’s clear that big companies can’t provide the same level of support as smaller ones. But when we’re talking about companies with over 3.2 billion customers, the customer service becomes downright horrible.
Take Meta, for example. They have two types of customers: the ones who use their services (like you and me, scrolling through reels) and the ones who pay to run ads on Instagram, WhatsApp, Facebook, and so on.
Now, imagine you’re one of those paying customers. You want to run ads on Meta’s platforms, but you can’t—because their customer service is the worst in the world, and their tools are even worse. It’s hard to explain how a company that makes $134 billion a year from ads can’t figure out how to take your money.
The real problem is that we’re stuck in a duopoly. For most industries, there are only two options in the digital advertising space: Meta and Alphabet (Google). If you want to grow your brand online, you have no choice but to deal with them.
It’s sad, but one of the biggest companies in the world has the worst customer service for its paying customers. This has been the case for years, and it’s not going to change—unless they start losing market share to competitors like TikTok or X.
What We've Shared
DevOps Accents #57: E-commerce new dirty secret — AI Agents with Teticum. In episode 57 of DevOps Accents Alessandro Ceni, Lorenzo Cardini and Pio Scielzo from Teticum join Leo to discuss the new possibilities of AI agents for e-commerce. From identifying the problem to choosing the right tools to the issues you might face implementing your new solution, they take you through a whole journey of their startup.
Challenges in Developer Workflows and Team Dynamics: Explore the intricate balance of tools and team dynamics in DevOps with insights from Gerrit Schumann
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What We've Discovered
- Seven things I know after 25 years of development: Victor Shepelev shares some important insights from his long and successful career - interconnected with his experience of 10 years at war.
- Introducing AWS CloudFormation Stack Refactoring: Another step in making CloudFormation somehow usable. This feature makes migrating to Terraform much much easier.
- A calculator app? Anyone could make that: Creating a calculator can be way more challenging than it seems. Check out this highly entertaining story to learn why even iOS calculator calculates some things wrongly.
The 66th mkdev dispatch of the year will arrive on Friday, March 28th. See you next time!